Support

Frequently Asked Questions

FAQ

Common questions

How does GCash payment verification work?

After booking, you'll send payment via GCash and upload your receipt. Our team verifies it — usually within a few hours — before your booking is confirmed.

What documents do I need for self-drive?

A valid driver's license and a government-issued ID. International renters may need a passport and international driving permit.

Can I cancel or modify my booking?

Yes, from your dashboard, subject to our cancellation policy and how close it is to your pickup date.

What happens if I don't pay within the payment window?

Your reservation is automatically released so the vehicle becomes available to other customers.